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Right of revocation

As written in my Terms and Conditions, and there in the Right of revocation, you have the right to return the ordered items within 14 days if you have not used it yet. Read the following sections carefully. And if you have any questions, send me an email or call me (+49 0172 6086882), I´ll help you!


Revocation conditions

The following revocation conditions apply to consumers and are part of the contract.
A consumer is any natural person who enters into a transaction for purposes which can be attributed mainly neither commercial nor their independent professional activity.

Right of revocation

The consumer has the right to withdraw this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date on which the consumer or a third party designated by him, which is other than the carrier, have the goods taken in physical possession.
In order to exercise his right of revocation, the consumer needs to inform me in text form (Klunkerfisch - Schmuck & Schönes, Steffi Herrmann, Kuhgasse 7, 06108 Halle / Saale, GERMANY, Phone: (+49) 0172 6086882, e-mail: info[at]klunkerfisch[.]de) by a clear explanation (e.g. by post mailed letter, fax or e-mail) about his decision to withdraw from this contract. He can use the attached revocation-form, which is not mandatory.
In order to observe the revocation period it is sufficient that the consumer sends the information about the exercise of the right of revocation before the revocation deadline.

Consequences of revocation

If the consumer cancels this contract, I gave him all the payments back that I have received from him, including delivery costs (exception: the additional costs arising from the fact that the consumer chose an other type of delivery than that cheapest standard shipping offered by me). I have to repay immediately and at the latest within fourteen days from the date on which the information of the consumers revocation of this contract is received by me.
For this repayment, I use the same means of payment that the consumer has used for the initial transaction, unless I had agreed an other payment with the consumer; in no case the consumer will be charged fees for this repayment. I can refuse to repay until I have received the goods back or until the consumer provided the proof that he has sent back the goods, whichever is earlier.
The consumer has to return the goods to me promptly and in any event not later than fourteen days from the date on which he has informed me of the revocation of this contract. The deadline is met, when the consumer sends the goods before expiry of the period of fourteen days. He will bear the direct cost of returning the goods.
The consumer only needs to pay for any loss in value of the goods, if this loss in value is due to a dealing with the goods that is not necessary for the control of their characteristics and functioning.

Exclusion or premature termination of the right of revocation

The right of revocation does not apply to contracts

    • for the supply of goods which are not prefabricated and for their production an individual choice or decision by the consumer is important or which are clearly customized to the personal needs of the consumer;
    • for the supply of goods that can spoil quickly or whose expiration date has passed quickly;
    • for the supply of alcoholic beverages, thats price was agreed in the contract but can be delivered no earlier than 30 days after the conclusion of the contract, and their current value depends of fluctuations in the market on which the trader has no influence;
    • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


The right of revocation expires prematurely in contracts

    • for the supply of sealed goods which are unsuitable for return by reasons of health or hygiene when their unsealed after delivery;
    • for the supply of goods, if they were mixed after delivery due to their nature inseparably with other goods;
    • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.


Model revocation form

(If you want to cancel the contract, then please fill out this form and send it back.)

    • To Klunkerfisch - Schmuck & Schönes, Steffi Herrmann, Kuhgasse 7, 06108 Halle / Saale, GERMANY, Phone: (+49) 0172 6086882, e-Mail: info[at]klunkerfisch[.]de:
    • Hereby I / we (*) cancel the with me / us (*) concluded contract for the purchase of the following products (*)
    • Ordered on (*) / received on (*)
    • Name of the consumer
    • Address of the consumer
    • Signature of the consumer (only by paper messages)
    • Date

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(*) Delete as applicable.



In the Terms and Conditions section Warranty you can read what you can do if an ordered item arrives damaged or has a deficit.

Warranty

The purchase of goods in one of the Klunkerfisch online shops listed above is subject to the legal rules and regulations. This entitles the customer to demand subsequent fulfillment (rectification or replacement delivery). If the rectification requested by the customer would incur disproportionate expense, I am entitled to refuse it in favor of a more reasonable alternative, unless this would also incur disproportionate expense. The legal warranty period shall amount to two years from the date of delivery of the goods.

The consumer shall notify me of the deficiency in the written form (e.g. letter, e-mail) and send the deficient article back to me for verification.
The customer is responsible for right and fitting packaging. Damages caused by inadequate packaging obligate the customer to a payment of compensation.

Not included in the warranty:

  • minor variations in color or design due to multiple production of an article or due to photographic reasons,
  • normal wear and tear,
  • damage caused by neglect,
  • damage to paper or felt articles caused by contact with water (e.g. rain, swimming or in the bathroom),
  • nickel incompatibility,
  • allergies to animal hair (e.g. sheep's wool).

 

 

If you wear normally and proper a jewel item and it will get broken (not caused by me - but, for example by a material supplier), then contact me. I´ll fix or repair your jewelry. The repair costs I will arrange with you personally.

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* Alle angegebenen Lieferzeiten gelten beim Versand innerhalb Deutschlands. Lieferzeiten für andere Länder und Informationen zur Berechnung des Liefertermins finden Sie hier. Alle Preisangaben verstehen sich als Endpreise in Euro zuzüglich Versandkosten. Gemäß § 19 UStG wird die Umsatzsteuer auf meinen Rechnungen nicht ausgewiesen (Kleinunternehmerregelung).